FAQs

Please send us an email to our customer service email address customercare@follifollie.co.uk alternatively call 0844 477 0909 to speak to one of our customer service representatives. Lines are open 8.30am - 8pm Monday-Friday.

The present website is the electronic store for the sale of goods over the internet (hereinafter “The Store”) of the corporation under the name of “FOLLI FOLLIE INDUSTRIAL AND COMMERCIAL SOCIETE ANONYME OF JEWELLERIES – TIMEPIECES – CLOTHING – FOOTWEAR – ACCESSORIES” and the distinctive title “FOLLI FOLLIE ABEE” (Tax Registration Number: 094249481, Tax Authority: FABE ATHENS), having its registered seat in 23rd km of Athens-Lamia Highway, Agios Stefanos, Attika, Greece (hereinafter “the Company”). More specifically, under the general terms of this present agreement the Company wishes to set forth in a clear, lucid and comprehensive manner, abiding to the principles of good faith and to provisions on the validity of contracts, the terms and conditions under which it enters into transactions, according to Law 2251/1994 on “Consumer Protection” and in specific with the provisions on distant trading.

The website follifollie.com is the only official and authorized online distributor of Folli Follie products. All products are accompanied by guarantee and authentication cards. We cannot guarantee the authenticity of products purchased elsewhere.

We wish to advise you that it constitutes a compulsory condition for the initiation of a transaction between us to intimate us certain personal data. In full respect of data of personal nature, we only request your personal information for the purposes and within the framework of operation of our Store. This present website is consistent with provisions of Law 2472/1997 on “Protection from the process of data of personal nature” and Law 3471/2009 on “Protection of personal data and private life in electronic communications”.  The information which has voluntarily been provided from the visitors/users of this present website is used by the Store for the direct and substantial contact with you, for better servicing and executing orders and finally for measuring the number of visits to the website in order for the Company to shape its opinion regarding the visitors’/users’ requests for more and for better products and any other issues pertaining to the present website. The Store does not distribute or transfer visitors/users’ information to any third party (natural person or legal entity) which is not linked to the Company, with the exception of the relevant provisions of law and only to the competent authorities.  The present website is designed in such a manner that the intimation of visitors’/users’ personal data is only necessary in the event of the visitors/users wishing to order products, to subscribe to the website or to contact the person in charge of its operation through email. In any other case, users have the capability to visit the website without revealing their identity.  The data which may be requested are the following: name and surname, address, city, country, contact telephone number(s), e-mail as well as your credit card information (applicable when the selected mode of payment is the credit card). The above information is also required for the issuance of the relevant (tax) invoices and is kept in the Store’s financial archive. Administrators of th

This website is the only authorized and official online distributor of Folli Follie products. As such we cannot guarantee the authenticity of products purchased elsewhere.

We try our best to promote the fullest Folli Follie experience at our online store. There might be instances however where some products may not be available or may be available exclusively online.

We always do our best to ensure that all items are available. If however you wish to purchase an item which is currently out of stock you may click the “Notify my when in stock” button next to the item page so that you can be instantly informed when the item is available.

The prices listed in the relevant catalogues next to each product include VAT (20%). The goods and price information on the Website are subject to change without notice. You will be charged the price displayed on the Website at the time of your order. The total amount of your order, including all taxes and additional costs such as packaging and delivery, is displayed on the screen prior to, or at the end of, the checkout process.  Products are delivered by courier immediately and within 10 days at the latest to the location which you have indicated. Dispatches are executed daily, Saturday, Sunday and bank holidays excluded.  It is noted that dispatching costs are the same for all locations within Greece and are defined by the weight of the products of your order.  Dispatch time is subject to availability of the ordered products in the Websites’s warehouse and to circumstances of force majeure (e.g. bad weather conditions, strikes etc.), in which case we shall inform you accordingly by e-mail or telephone in order for you to declare to us whether you wish, under these conditions, the completion of your order.

To locate your nearest store, click on the store link under the PURCHASE GUIDE at the bottom of the home page.

All of our products pass through strict quality regulations. However, if you do experience a problem please contact our Customer Care department.

Yes, VAT is charged on online purchases and is included in the price of the product.

In the event that you are not satisfied for any reason, you may return or exchange the item within 14 days of receipt. The item has to be in its original unused condition without marks or scratches. Please contact our Customer Care Department for detailed instructions.

Yes, you may cancel an item from your order at any point as long as you have not proceeded with the payment. To cancel an order following payment please contact our Customer Care Department Email customercare@follifollie.co.uk or call on 0844 477 0909

For your fist order with Folli Follie we will require the delivery address to match the billing address for security reasons. However after that first order, yes, you may choose a different address for delivery of the item in the event that you might want to offer the item as a gift.